Refund requests

You may request a refund for an initial purchase within 14 days of the transaction. Requests are reviewed based on service use and applicable law, and mandatory consumer rights remain unaffected.

Renewals

You may cancel renewal at any time before the next billing date. Completed recurring payments are generally non-refundable unless there is a billing error or applicable law requires otherwise.

How to request

Email us from the address used for purchase and include the transaction number and reason. Never send payment-card details. Approved refunds are returned to the original payment method through Paddle.

Processing time

We review requests as quickly as possible. After approval, your payment provider may take several business days to display the funds.

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